91APP (Stock code: 6741), a leading omnichannel solutions company for retail and F&B, hosted the "2026 Retail Summit: AI Evolution, The New Frontier of Value," bringing together more than 1,000 brand leaders to explore how AI is reshaping the future of retail and F&B. During the summit, 91APP officially unveiled AgentOne, its new enterprise-grade AI agent platform.
Built on 91APP’s operational service framework for brand clients, AgentOne integrates cross-system enterprise data, retail and F&B industry know-how, brand operational knowledge, and business workflows into a unified platform. Designed with enterprise-grade extensibility and governance, AgentOne enables businesses to seamlessly integrate AI agents into their existing organizational structure, helping improve operational efficiency, strengthen organizational competitiveness, and accelerate the transition toward the Agentic AI era.
1. 91APP Combines AI Agents with SaaS to Power Agentic AI Growth in Retail and F&B
The AI landscape has rapidly evolved from Generative AI to Physical AI and is now entering the Agentic AI era, where AI no longer simply responds to prompts but autonomously plans and executes tasks. According to McKinsey's latest global AI survey[1], more than 60% of enterprises have begun deploying AI agents to automate business tasks, while nearly 40% have already generated revenue growth through AI initiatives. The pace of adoption has surpassed previous waves of digital transformation. As enterprises increasingly integrate AI agents into operational workflows and business scaling, the global market is entering a new phase of AI-driven growth.
Demand for SaaS cloud solutions among retail and F&B brands remains strong. At this pivotal moment of AI transformation, 91APP recognizes the growing need for enterprise AI adoption and has introduced AgentOne to bring Agentic AI into retail, F&B, and broader commercial scenarios. Instead of relying solely on one-way generative AI interactions, enterprises can now deploy multiple AI agents capable of autonomous planning, business analysis, decision support, and task execution.
Steven Ho, Chairman of 91APP, stated, "91APP aims to be the best commercial partner for brands navigating AI transformation. As Agentic AI reshapes enterprise operations, we have proactively built the data bedrock, implementation methodologies, and enterprise capabilities required for AI deployment. By deeply embedding AI into our products and SaaS solutions, we aim to integrate AI agents into our clients' core business operations and accelerate the evolution toward OMO 2.0. Our goal is to leverage our existing SaaS solutions to transform AI into practical business capabilities that drive revenue growth, strengthen organizational competitiveness, and create new growth opportunities for both our clients and 91APP."
2. AgentOne Transforms Enterprise Knowledge into Faster Decision-Making and Execution
Many brands continue to face operational challenges, including fragmented data across multiple business systems, difficulty tracking operational anomalies, identifying high-value customer segments from large membership bases, and the time-consuming analysis of marketing campaign performance and product sales.
AgentOne is 91APP's enterprise-grade AI agent platform purpose-built for retail and F&B brands. By integrating cross-system enterprise data with deep retail and F&B industry know-how, the platform enables teams to monitor business performance through natural language conversations, identify priority customer segments, and significantly shorten marketing performance analysis. AI therefore evolves from a conversational assistant into an enterprise operation partner, reducing friction across systems while enabling faster decision-making and execution.
Happy Lee, Chief Product Officer of 91APP, said, "AgentOne is an intelligent platform that enables enterprises to deploy, orchestrate, and manage multiple AI agents across business operations. Built on 91APP's operational service framework, AgentOne combines retail and F&B industry know-how with brand operational knowledge, helping enterprise teams move seamlessly from understanding business issues and planning actions to executing work.
"The platform also provides enterprise-grade extensibility through configurable plugins, skills, and workflows, while supporting enterprise identity management, user permissions, and governance mechanisms. Operational rules, analytical logic, and business workflows can all be embedded into enterprise management, allowing proven best practices to be retained, transferred, and continuously reused across the organization. This enables businesses to integrate AI into their existing management framework and accelerate their transition toward Agentic AI."
For more information:
(1) AgentOne Overview (Link)
(2) What is AgentOne? How Retail and F&B Brands Can Move Beyond AI Q&A to Autonomous Task Execution (Link)
3. AI Agents Power the Next Stage of OMO 2.0 and Intelligent Business Operations
For retail and F&B brands, building and executing an effective OMO strategy has become increasingly critical in the AI era. Ed Wang, Senior Vice President of 91APP, noted that as OMO has evolved, operational processes and workflows have become increasingly complex. By integrating AI agents such as AgentOne, brands can simplify these complexities, improve execution efficiency, and accelerate the transition toward OMO 2.0.
According to 91APP Retail Research, although overall retail traffic increased during the first half of the year, new customer acquisition efficiency declined by 14%, while first-time purchase revenue also decreased. In contrast, repeat-purchase revenue grew 5%, highlighting a growing challenge: brands are attracting traffic but struggling to convert new visitors into long-term customers.
Wang explained that the key lies in identifying traffic in real time and converting it into first-party membership assets and owned app traffic to build long-term customer value. AgentOne enables brands to unlock this conversion opportunity by transforming customer insights into actionable operations, accelerating a positive growth cycle for OMO 2.0.
As the best commercial partner for retail and F&B brands, 91APP also provides the 91APP Agentic Enterprise Solution built on the AgentOne platform. Through enterprise-grade AI agent solutions, 91APP helps brands rapidly integrate AI into organizational operations, accelerate business transformation, and unlock a new era of intelligent AI agents for the retail and F&B industries.
Since acquiring iCHEF, 91APP has continued integrating retail and F&B capabilities to bridge the two industries. During the summit, the company also showcased its latest integrated retail and F&B solutions.
Ken Chen, Vice President of 91APP, explained that F&B has become an increasingly important touchpoint within retail brands' OMO strategies. For example, fashion brands are opening restaurants and cafés inside department store counters to create richer customer experiences. However, retail brands expanding into F&B still face common challenges, including acquiring new customers, converting diners into members, motivating frontline staff, increasing in-store upselling, and maintaining customer engagement after they leave the store.
Following the principle of "Reduce workload, Empower teams, and Create incentives," 91APP provides an integrated solution that includes QR code ordering with instant membership enrollment, automatic coupon redemption, performance-based staff incentives, AI-assisted product recommendations within digital menus, automated post-visit remarketing, and hybrid dining vouchers that convert high-value offline diners into online e-commerce customers.
Behind the scenes, AgentOne connects data across retail and F&B scenarios to automatically perform customer segmentation, marketing deployment, and campaign performance tracking. This not only reduces operational workload for frontline staff while providing meaningful incentives, but also integrates digital services into measurable business growth.
4. Bridging business structural holes to co-create customer equity and new OMO value
The summit also featured industry leaders including Dr. Hsipeng Lu, Distinguished Professor at National Taiwan University of Science and Technology; Jerry Ku, General Manager of Commerce Business, LINE Taiwan; and Kuang-Lung Chiu, General Manager of Simple Mart, who shared their perspectives on AI, customer engagement, and the future of omnichannel commerce.
Speaking on AI trends, Dr. Lu noted that the value of AI is driven by demand rather than technology supply. Only by bridging the "structural holes" within business networks can companies create new business value. As AI creates structural holes across cognition, organizations, transactions, and ecosystems, 91APP is helping enterprises bridge these gaps, enabling brands to remain competitive in the AI commerce era.
Regarding brand growth, Jerry Ku noted that LINE will continue to deepen its partnership with 91APP by combining LINE's ecosystem traffic with 91APP's D2C and OMO capabilities. In addition, through LINE Discover, LINE's new e-commerce discovery entry point, the collaboration will further help brands drive customer acquisition, improve conversion, strengthen membership engagement, and build long-term customer assets.
Kuang-Lung Chiu shared how Simple Mart leverages AI, electronic shelf labels, big data, and store systems to connect in-store and online data, creating a seamless OMO experience across physical and digital channels. By transforming electronic shelf labels from simple pricing tools into data-driven marketing touchpoints, Simple Mart has evolved from passively responding to customer demand to proactively stimulating purchase intent, creating new omnichannel growth opportunities for brands.
[1] McKinsey & Company (2025),《The state of AI in 2025: Agents, innovation, and transformation》